WR Fundraising Recruitment has an opportunity to work with an amazing animal charity providing a vast array of rescue and support services in London and internationally.

At a genuinely exciting time of growth and development, we are looking for a Supporter Care Officer to join the fundraising team to provide the highest levels of customer care to the charity’s supporters and donors.

If you know what it means to deliver excellent customer services coupled with solid administration and data entry skills, this would be a great opportunity to join a fundraising team and represent the charity to its donors and supporters.

Duties will include:

• Delivering the highest level of frontline service to all donors and prospective supporters, building strong and loyal relationships through written and verbal communications
• Dealing with a variety of donor enquiries, problem solving and deliver positive outcomes for supporters
• Ensuring efficient administration of donations and maintenance of accurate database records
• Manage the renewals process to retain individual donors participating in sponsorship and membership programmes.
• Being the first point of contact for existing and potential supporters
• Accurately inputting and processing donations to ensure income records are up to date and accurate

The ideal candidate will have:

• A passion for animal welfare
• experience processing donations, handling supporter requests and juggling multiple projects.
• A track record of cultivating effective relationships with varied audiences – ideally in fundraising with supporters / donors
• Experience of providing timely and warm communications that leave supporters feeling appreciated and valued
• Experience of using and accurately maintaining databases
• Experience of high quality call handling in a customer service environment